faq

I have lost my username and/or password, How can I login?
-Simply click “forgot password” below the "Sign In" field and enter your username or email address. Your password will be mailed to your registered address.

What is the maximum size of a piece I can book via Shipitnow?
-In order to place an automated booking, the maximum size per piece is 304x230x160 cm with a maximum weight of 6804,0 kg. You are welcome to request larger shipment, however these will lead into a manual process as prior checking by our local operators is required.

The destination of my shipment cannot be chosen. What shall I do?
-Pls contact us by mail: info@shipitnow.nl and our customer service team will come back to you.

I have dangerous cargo. How can I proceed?
-Dangerous goods handling is subjected to strict regulations. That’s why one of our dangerous goods experts will approach you after submitting your quote/booking in order to obtain the required information.

How do I know if screening fee is required for my shipment?
I have submitted a booking. Who is my contact person for further handling?

-Our local operators will check your booking and make further arrangements. You will receive a confirmation with details from your local operator in charge as soon as preparations have been made.

How long are bookings stored at Shipitnow?
-bookings are available for 180 days in "Your Dashboard. After that period you can request for older booking via: info@shipitnow.nl

What is the transit time of shipping.
-The provided rates are based on general transport. For express shipping please proceed with the booking and mention Shipitnow Express in the ....... Box. An operator will contact you immediately to discuss the options. After office hours request will be answered the next morning.

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